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How long will it take to receive my order ?
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Many of our products are kept in stock and will ship out within 1 to 2 business days.
However, any product marked as ***Special Order*** will
not typically ship out for about 3 to 5 business days (typically, about a week). If you are
ordering near a weekend or holiday, be aware that your order will not ship out until after
the weekend or holiday. Please NOTE that we are in Boulder Creek, California!
So, after your order ships, it will take anywhere from 1 or 2 days to about one
week to get to you, depending on how far you are from California and what method of shipping
you choose. We currently offer just 1 option for shipping: Standard. Standard
shipping will take from 2 to 4 days to ship to you (AFTER we ship your package) - we use USPS
Priority Mail as our Standard Shipping. We do not offer expedited shipping because USPS Express
Mail is much more expensive and only gets your package delivered 1 day faster (on average) - so
we just don't offer Expedited Shipping any longer.
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Can I return any item I purchase for a full refund?
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The short answer is, "No." - any item that qualifies to be returned will have NO
re-stocking fee charge. But note that not all items can be returned - the description of the
item will indicate if it cannot be returned - mostly, this applies to any FINAL SALE
item. Also, christening and communion items can only be returned for an EXCHANGE - in
this case, there is no re-stocking fee charged. The shipping cost for any item(s) sent
back for a return or an exchange must be paid for by the customer. For a full description,
please read our Returns / Exchange Information page.
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I live near Scotts Valley - may I visit your store?
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DapperLads
is primarily an online store with a warehouse that is not open to the public.
Some lines are carried in a couple of local children's stores and clearance items
are sold below wholesale once a month at a local flea market. Contact us if you are
interested in more information.
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Do you have a catalog?
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There is no print catalog for
DapperLads
. Most items are displayed here on the website, which is updated and changed
regularly for new arrivals or to remove sold-out products.
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Do you really offer 100% satisfaction?
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Absolutely! You'll learn that our
Guarantee of Satisfaction
policy is intended to make sure you are completely satisfied. That is why we will
either offer you an exchange OR we will simply offer you a complete refund, with
the exception of the Shipping and Handling costs. You are also responsible for shipping
the item back to us, with the clothes in their original condition, and not having been worn.
Our guarantee is good for 10 days after you receive your purchase.
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How can I pay for the products I order?
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We only accept credit cards (Visa, Mastercard, Discover,
and American Express) for payment of your order. If you want to order by credit card,
but don't feel comfortable using the Internet, no problem! Simply call us at 1-831-600-7361
and leave a message - we'll call you back and take your order over the phone!
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Will you sell my personal information to anyone?
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Absolutely NOT! You can read about our
Privacy Policy
and feel satisfied that your personal information will never be given or sold to
anybody else for any reason. This information is kept in strict confidence - we will
never misuse or abuse your personal, private information.
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Is it safe to use my credit card at DapperLads?
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Yes! You never have to worry about the safety of using your credit card when
shopping here at
DapperLads
. Period.
We guarantee that buying something here at
DapperLads
with your credit card will be 100% safe. This means you will pay nothing if
unauthorized charges are made to your credit card because you used it to buy something
from
DapperLads
.
When you purchase something from us, we provide you with the option of using our
Secure Server, which uses SSL technology to encrypt all of your personal
information (such as credit card number, name, address, etc.) so that it cannot be
read as the information is transmitted over the Internet. We also use Authorize.Net
as our payment gateway processor - you can verify our use of Authorize.Net by clicking
on their Official Verified Merchant seal below:
According to the Fair Credit Billing Act, your bank can not hold you liable for more
than $50.00 of fraudulent charges. To convince you that we are serious about making
sure you risk nothing,
DapperLads
will cover the entire liability for you, up to the full $50.00, if your bank
decides to hold you liable for any of the $50.00 - but this offer is only good if
your credit card was used in a fraudulent manner through no fault of your own when
making a purchase from
DapperLads
using our Secure Server option.
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